Development of the eStoritve customer portal and mobile app for easier energy management

Limited transparency, fragmented information, and overburdened administration 

The company needed an efficient and comprehensive digital ecosystem that allows users easy and fast access to key services: consumption overview, meter readings, invoices and payments, technical data of metering points, loyalty program, and direct communication. The goal was to reduce administrative burden, improve the user experience, and ensure access to services anytime and anywhere via a modern web portal and mobile devices. 

eStoritve customer portal and mobile app 

To address the challenges, we implemented a customer portal for electricity and natural gas consumers as a single-page application and developed a mobile app for Android and iOS. For the static content of the web and mobile applications, such as news, benefits, frequently asked questions, and terms of use, we used a headless CMS (Umbraco). 

Communication center for direct interaction 

To improve communication between users and the company, we developed the Communication Center module, which enables direct interaction with the contact center via the web interface. Users can filter messages by metering point, date, or status (received, sent, archived) and view the list of messages and their content. 

The system also enables sending messages directly from SAP HANA Cloud, meaning communication with users is centralized without the need to use multiple tools. This solution streamlines administration, increases transparency across all communication interactions, and enables faster responses to user inquiries.  

Remote electronic document signing 

To simplify administrative processes, we introduced a remote document signing system (SETCCE BetrSign). Users can fill out forms directly in the application, sign documents electronically, and transfer them into the company’s document management system. 

This solution means customers no longer need to print, scan, and send documents by post, which significantly shortens processing time and reduces errors. At the same time, it provides the company with a centralized archive of signed documents and simplifies internal processes. 

The eStoritve customer portal and mobile app significantly simplify energy management for customers. Among other things, the portal enables an easy overview of invoices and consumption, remote electronic document signing, completion and signing without printing or mailing, with documents automatically stored in a central archive, increasing process efficiency. 

In addition, the project improves communication with users. Appointment bookings, direct interaction with the contact center, and push notifications ensure services are available anytime and anywhere. The number of registered users has increased by more than 50 % in three years, and the eStoritve portal has become Energija plus’s key digital ecosystem, combining innovation, user-friendliness, and reliability.