Development of a user portal and the eStoritve mobile application to simplify energy management

Limited visibility, fragmented information, and overburdened administration 

The company needed an efficient and comprehensive digital ecosystem that provides users with easy and fast access to key services: consumption overview, meter status, invoices and payments, technical data for metering points, a loyalty program, and direct communication. The goal was to reduce administrative workload, improve the user experience, and ensure access to services anytime and anywhere via a modern web portal and mobile devices. 

User portal and eStoritve mobile application 

To address the challenges, we implemented a user portal for electricity and natural gas customers as a single-page application and developed a mobile application for Android and iOS. For the static content of the web and mobile application, such as news, offers, FAQs, and terms of use, we used a headless CMS (Umbraco). 

Communication Center for Direct Interaction 

To improve communication between users and the company, we developed a Communication Center module that enables direct interaction with the contact center via a web interface. Users can filter messages by metering point, date, or status (received, sent, archived) and review the list of messages and their content. 

The system also enables sending messages directly from SAP HANA Clouda, which means that communication with users is handled centrally, without the need to use multiple different tools. This solution simplifies administration, increases visibility across all communication interactions, and enables faster responses to user inquiries.  

Remote electronic document signing 

To streamline administrative processes, we introduced a system for remote document signing (SETCCE BetrSign). Users can fill out forms directly in the application, sign documents electronically, and transfer them to the company’s document system. 

This solution enables clients to no longer print, scan, and send documents by mail, which significantly shortens processing time and reduces errors. At the same time, it provides the company with a centralized archive of signed documents and simplifies internal processes. 

The eStoritve user portal and mobile application greatly simplify energy management for customers. Among other things, the portal enables an easy overview of invoices and consumption, remote electronic signing of documents, and filling in and signing without printing or sending, with documents automatically saved in the central archive, which improves process efficiency. 

In addition, the project enhances communication with users. Appointment scheduling, direct interaction with the contact center, and push notifications ensure services are accessible anytime, anywhere. The number of registered users has increased by more than 50 % in three years, and the eStoritve portal has become the key digital ecosystem of Energija plus, combining innovation, user-friendliness, and reliability.