From separate solutions to a unified digital platform for two destinations

A digital ecosystem that outgrew its original design 

Over the years, the digital ecosystem expanded with new features, integrations, and business processes. Business logic became distributed between the content management system and several separate solutions, and some connections to external systems were duplicated. As the system grew, the limitations of the existing architecture and infrastructure became increasingly pronounced. Individual components could not always be developed, tested, and deployed independently; scaling required manual interventions, and operational monitoring was not centralized or supported by alerting rules. 

The challenge, therefore, was not only to move the infrastructure to the cloud, but also to split the system into separate, governed, independently deployable components, thereby creating a better foundation for the continued development of both destinations. 

Four areas, one platform 

We have built a platform that connects four key areas of digital business: 

• accommodations and reservations with packages, pricing plans, and online check-in, 

• an online store with tickets, gift vouchers, promotional codes, and seasonal offers,

• guest profile with a loyalty program and

• inquiries, dynamic forms, and occupancy. 

The platform integrates with back-end systems, including PHOBS, the hotel system, CRM, payment gateways, the fiscal register, and the existing CMS, namely Umbraco. Inquiries, forms, and occupancy data are thus managed within the same platform and consolidated in one place. 

Reservations stay on the website 

Instead of the built-in PHOBS interface, we established the connection via an API. Availability and rates come directly from the reservation system, while the content and presentation remain on each destination’s website. This way, the spa resorts retain control over how the offer is presented and can complement the real-time data from PHOBS with their own descriptions, photos, galleries, and other content. The guest can complete the entire booking process within the same website.  

Terme Olimia and Terme Tuhelj now use a shared digital platform, in which individual business domains are clearly separated and can be developed, tested, and released more independently. The infrastructure automatically adapts to load, the system raises alarms for disruptions, and the database can be restored to a selected point in time. A separate test environment uses anonymized data, so guests' personal data remain in the production environment.  

The new architecture has also simplified the further development of digital services. Business logic is no longer tied to the content system, each integration has a clearly defined responsibility, and changes in one part of the system are less dependent on other parts.