Managed IT services One partner accountable for all your IT, in every country
Your subsidiaries in Slovenia, Croatia, Serbia or Bosnia and Herzegovina each run IT their own way, and head office sees little of it. Humanfrog takes over IT in all of these countries under one contract and one SLA, with local support on the ground.
- Proven across borders
- Networks that span the region
- Microsoft CSP partner and Veeam Silver Service Provider
First step
Review
We inventory devices, servers, licences, access and suppliers at each entity and show you the main risks.
What fragmented IT is costing you
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01Head office is blind
Every entity has its own setup, its own supplier and no documentation your group IT can check.
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02Outages nobody owns
When a server stops, each supplier points at the next one while the office waits.
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03Group standards stop at the border
Missing updates, untested backups and accounts without multi-factor authentication are exactly what ransomware looks for.
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04NIS2 reaches your suppliers
Entities in scope must manage supplier security risk and send an early warning of a significant incident within 24 hours. Without monitoring and documentation, that cannot be done.
What you get
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01One accountable partner in every country
Users, devices, servers, network, Microsoft 365, security and backup at all entities under one contract.
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02Response times written into the contract
One SLA with priorities, maintenance windows and security obligations – in the contract, not just the proposal.
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03Local support in each country
Remote help, and a technician on site when it is needed.
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04Your group standards, applied locally
We document every entity and work to your rules, alongside your group IT.
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05No forgotten devices or wasted licences
A clear overview of devices, warranties and Microsoft 365 licences per entity.
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06Problems fixed before users notice
Proactive monitoring and planned, tested updates.
Local systems that already work well, such as an ERP, can stay. We coordinate them.
Who answers for IT at your subsidiaries today?
How we start
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Review
We inventory devices, servers, licences, access and suppliers at each entity and show you the main risks.
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Handover
We secure admin access, deploy monitoring and document every site. Critical gaps are closed first.
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Operation
Helpdesk, monitoring and maintenance under the agreed SLA, with regular reviews of priorities with you and your group IT.
Why Humanfrog
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01Proven across borders
For Alfa SP, with entities in Slovenia, Croatia and Serbia, we run IT in all three countries.
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02Networks that span the region
For another client we maintain Fortinet equipment in every Balkan country where it operates, connected over SD-WAN to a central point we manage.
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03Microsoft CSP partner and Veeam Silver Service Provider
, based in Ljubljana, Slovenia.
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04One team
For managed IT, servers, cybersecurity and software development.
One contract, one name to call – for every country.
Frequently asked questions about managed IT services
What are managed IT services?
Managed IT services mean an external partner takes ongoing responsibility for your IT under a contract with an agreed SLA, instead of being called only when something breaks. The partner monitors, maintains and updates systems and helps users. With Humanfrog, one partner answers for IT at all your entities in Slovenia, Croatia, Serbia and Bosnia and Herzegovina, remotely and on site.
What is included in managed IT services?
At Humanfrog, managed IT services include a helpdesk under the SLA, monitoring and maintenance of devices, servers and network, Microsoft 365, security and backup at every entity. Add planned, tested updates, accounts and devices ready for new hires, access closed when people leave, and an overview of devices, warranties and licences. Local systems that work well, such as an ERP, can stay; we coordinate them.
How much do managed IT services cost?
The cost of managed IT services depends on the number of users, devices and servers, how many entities and countries are covered, and the response times you need in the SLA. That is why we do not publish a flat price list: we first review the IT at your entities, then you receive a proposal with a clearly defined scope, so you know exactly what you pay for.
Is IT support remote or on site?
Both. Most issues are solved remotely because that is fastest, and a technician comes on site when needed, for example for a hardware or network fault. We provide local support in Slovenia, Croatia, Serbia and Bosnia and Herzegovina, and the SLA sets out how and when we respond to each priority, so every entity knows what to expect.
How do you choose an IT support company?
Choose a provider that writes response times into the contract, answers for all of your IT rather than single devices, and has people on the ground in each country. Check that it documents your systems, tests restores from backup and signs a processor agreement under Article 28 GDPR. If your entities fall under NIS2, it must also support your supply chain security obligations.
We already have group IT.
Good. We become their hands on the ground: they set the standards, we apply them locally and answer for the result.
Is it expensive?
Compare it with a day of downtime at a subsidiary or licences paid for nobody. We prepare the proposal after reviewing your entities, so you know exactly what you get.
Why not keep a local technician in each country?
You can – and manage several suppliers, contracts and standards. With us, one partner answers for all of them.
Send an enquiry
Who answers for IT at your subsidiaries today?
An expert calls you back, you go through the IT at your local entities together, and you receive a proposal for how we would take it over.
- Proven across borders
- Networks that span the region
- Microsoft CSP partner and Veeam Silver Service Provider
Book a review of your local IT
Leave your e-mail and a Humanfrog expert will contact you within one business day. We attach your tool result so the conversation is specific from the start.
Stay up to date
Regulations, licence prices and technology change fast. When we update the guides and tools in the Lab or publish a new article, we let you know by e-mail. Occasional, and never spam.
